Privacy Policy
Last updated: March 2026
Silver Arch Group respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or contact us.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Silver Arch Group is the data controller responsible for your personal information.
Silver Arch Group
Company Number: 13835812
Address
Unit 3, Wootton Business Park
Whiterails Road
Wootton Bridge
PO33 4RH
United Kingdom
Email: admin@silverarchgroup.co.uk
Telephone: 01983 218339
If you have any questions about this policy or how we use your data, please contact us using the details above.
2. What Information We Collect
We may collect the following personal data:
- Name
- Email address
- Telephone number
- Business name (if provided)
- Information submitted through enquiry forms
- Communication records if you contact us
We may also automatically collect certain technical data such as:
- IP address
- Browser type and version
- Device type
- Pages visited on our website
- Date and time of visits
3. How We Collect Your Information
We collect information when you:
- Complete a contact or enquiry form on our website
- Contact us by email or phone
- Browse our website (via cookies and analytics tools)
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide information about our services
- Communicate with you regarding your request
- Improve our website and services
- Maintain business records
- Comply with legal obligations
We do not sell or trade your personal information.
5. Lawful Basis for Processing
Under UK GDPR we rely on the following lawful bases:
Legitimate Interest
To respond to enquiries and communicate about our services.
Consent
Where you have given permission for us to contact you.
Legal Obligation
Where we must process or retain information to comply with legal requirements.
6. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
7. How Long We Keep Your Data
We only retain personal information for as long as necessary.
- Enquiry data: up to 24 months
- Business records: retained as required for legal or accounting purposes
8. Sharing Your Information
We do not sell or share your personal data for marketing purposes.
Your information may be shared with trusted service providers who assist us in operating our website or business, and only where they comply with data protection regulations.
9. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic.
Cookies are small text files stored on your device. You can control or disable cookies through your browser settings.
10. Website Analytics
We may use analytics tools such as Google Analytics to collect anonymous information about how visitors use our website.
This may include pages visited, time spent on pages, device type, and general location data.
This information is used only to improve website performance and user experience.
11. Contact Forms and Consent
When you submit an enquiry through our website, you provide personal information so we can respond to your request.
By submitting a contact form you agree that Silver Arch Group may contact you regarding your enquiry and that your information will be handled in accordance with this Privacy Policy.
12. Your Data Protection Rights
Under UK GDPR you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
To exercise any of these rights please contact us.
13. Complaints
If you are unhappy with how we handle your data you may contact the Information Commissioner’s Office.
Website: https://ico.org.uk
14. Updates to This Policy
We may update this privacy policy from time to time. Updates will be posted on this page.
Website Terms & Conditions
Last updated: March 2026
1. About Us
This website is operated by Silver Arch Group.
Company Number: 13835812
Unit 3, Wootton Business Park
Whiterails Road
Wootton Bridge
PO33 4RH
Email: admin@silverarchgroup.co.uk
Telephone: 01983 218339
2. Website Content
The information on this website is provided for general information purposes only.
While we aim to keep information accurate and up to date, Silver Arch Group makes no guarantees about completeness or accuracy.
3. Intellectual Property
All website content including text, images, graphics and logos are the property of Silver Arch Group unless otherwise stated.
Content may not be copied or reproduced without written permission.
4. Website Use
You agree not to use the website for unlawful purposes or attempt to gain unauthorised access to the website.
5. Links to Other Websites
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
6. Liability
Silver Arch Group will not be liable for any loss or damage arising from the use of this website.
7. Governing Law
These terms are governed by the laws of England and Wales.
Cookie Policy
Last updated: March 2026
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
How We Use Cookies
We use cookies to ensure the website functions correctly and to analyse how visitors use our website.
Types of Cookies
- Essential cookies required for website functionality
- Analytics cookies to help improve website performance
- Functional cookies to remember preferences
Managing Cookies
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Third-Party Cookies
Some cookies may be set by third-party services such as analytics providers.
Contact
If you have questions about our cookie policy please contact:
Silver Arch Group Limited
Unit 3, Wootton Business Park
Whiterails Road
Wootton Bridge
PO33 4RH
Email: admin@silverarchgroup.co.uk
Telephone: 01983 218339
